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Sutherland Walk-in For Technical Support/Customer Support Associate

Anonymous

Sutherland’s mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow.

Sutherland currently hiring for Customer Support International Non Voice Process Technical support.

Job Designation : Customer Support Associate

Qualification : Any Graduate

Experience : Freshers/ 0 – 2 years

Salary : Upto 3. 5 LPA

Skill Set :

  1. Good knowledge in Windows and need to have basic knowledge in Networking.
  2. Exposure to any monitoring/ticketing tool.
  3. Basic knowledge of computer operations.
  4. Proficient in MS Office.
  5. Good customer handling skills.
  6. Effective time management skills and customer handling skills.
  7. Must be fluent in English.
  8. Freshers and Experienced with graduation is mandatory.
  9. Rotational Shift Timings with 2 days of weekly offs.
  10. Candidate who is comfortable working from office can apply
  11. Need Immediate Joiners only.

Job Description :

  1. Handle inbound calls pertaining the technical issues.
  2. Remotely resolving the technical issues.
  3. Build sustainable relationship with the clients and solve their issues with minimum TAT.
  4. Handle L1 troubleshooting, diagnose the issue and try to resolve alerts at your end to balance work load of L2 technical support team.
  5. Responsible for handling calls and chat and providing customer support,
  6. Identify and relate with various customer needs and scenarios,
  7. Conduct issue identification and problem-solving meeting customer needs and satisfaction,
  8. Provide customers with cutting-edge service in a friendly, confident, and knowledgeable manner either through Calls or Chats,

Walk-in Details :

Walk-in Date : 67th June – 12th June

Walk-in Time :  9.30 AM – 5.30 PM

Address : Gateway Office Parks, A1, GF, 16, Grand Southern Trunk Rd, Perungalathur, Tamil Nadu 600063

Rounds of Interview :

  1. Language Assessment test
  2. Operations Round

REFERENCE CODE: “Roshini” ( MENTION Roshini on your resume )

Particulars to carry :

  1. Resume
  2. Govt ID Proof
  3. Soft Copy/Hard Copy of this Email-Mandatory

You may refer your friends and family members with good communication skills (Experienced & Fresher).

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