Sutherland’s mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow.
Sutherland looking for fresher International voice and Non voice process who want to build their careers in the customer service domain by having excellent communication and written skills.
Job Designation : International voice and Non voice process
Salary : Upto 3 LPA
Qualification : Any Graduate
Experience : Freshers/ 0 – 3 years
Skill Set :
- Sound knowledge of browsers (MS Internet Explorer, Mozilla Firefox, Google Chrome),
- Proficient in MS Office applications like word, excel etc.
- Effective time management skills and customer handling skills.
- Good understanding of phone/chat etiquette – Not interrupting, abstains from making unpleasant vocal gestures, etc.
- Ability to establish call control/multi-task chat queries.
- Freshers and Experienced with graduation is mandatory.
- 24/7 shifts and rotational week offs (5 days working a week)
- Two-way cab facility only in night shift within 25Kms only from office premises
- Candidate who is comfortable working from office can apply
Job Description :
As a Customer Service Representative, you will handle inbound customer inquiries, resolve issues, and provide exceptional service to clients from diverse cultural backgrounds.
- Handle inbound customer calls from international clients.
- Resolve customer complaints and concerns in a timely and professional manner.
- Utilize software applications and tools to manage customer interactions.
- Meet or exceed customer satisfaction and quality targets.
- Collaborate with internal teams to resolve complex customer issues.
- Maintain accurate records of customer interactions.
Walk-in Details :
Walk-in Date : 23th December – 25th December
Walk-in Time : 11.30 AM – 5.30 PM
Address : Sutherland A1 ground floor Shri ram gate way office park, Perungalathur Chennai Landmark opposite to Railway station.
Interested Candidates can come down for Walk-in for Interview and Mention My name HR Faiza on top of your resume
Contact -sheetal ( 9791160771 )
