Sutherland’s mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow.
Sutherland looking for fresher Process Associate who want to build their careers in the customer service domain by having excellent communication and written skills.
Job Designation : International Voice Process
Salary : Upto 3 LPA
Qualification : Any Graduate
Experience : Freshers/ 0 – 2 years
Skill Set :
- Sound knowledge of browsers (MS Internet Explorer, Mozilla Firefox, Google Chrome),
- Proficient in MS Office applications like word, excel etc.
- Effective time management skills and customer handling skills.
- Good understanding of phone/chat etiquette – Not interrupting, abstains from making unpleasant vocal gestures, etc.
- Ability to establish call control/multi-task chat queries.
- 24/7 shifts and rotational week offs (5 days working a week)
- Two-way cab facility only in night shift within 25Kms only from office premises
- Candidate who is comfortable working from office can apply
Job Description :
As a Customer Service Representative, you will handle inbound customer inquiries, resolve issues, and provide exceptional service to clients from diverse cultural backgrounds.
- Handle inbound customer calls from international clients.
- Resolve customer complaints and concerns in a timely and professional manner.
- Utilize software applications and tools to manage customer interactions.
- Meet or exceed customer satisfaction and quality targets.
- Collaborate with internal teams to resolve complex customer issues.
- Maintain accurate records of customer interactions.
REGISTER HERE
Walk-in Details :
Walk-in Date : 28th December 2024 – 2nd January 2025
=Walk-in Time : 10.00 PM – 1.00 PM
Address : Sutherland Global Services, 7th Floor, Divyasree Building, Lanco Hills, Manikonda
