Are you looking to kickstart your career in a dynamic and fast-growing industry? We have an exciting opportunity for you to join our team as a Customer Service Associate. As a fresher, this is your chance to gain valuable experience and develop essential skills in the BPO sector.
Tech Mahindra hiring Under-Graduate/Graduate and Fresher/Experience candidates who are willing to join immediately for the position of Customer Support Executive.
Job Designation : Customer Support Executive
Qualification : Any Graduate
Experience : Freshers / Experienced
Salary : Up to 4.5 LPA
Skill Set :
- Good customer handling skills.
- Working knowledge of MS Office applications.
- Basic computer knowledge.
- Need immediate joiners.
- Good analytical and problem solving skills.
- Should be flexible to WFO (Work from Office)
- Should be flexible to work in Rotational shifts (Including night shifts)
- Excellent English language skills (verbal and written).
Job Description:
- Handling customer queries on Web Chat, E-mails and Social Media
- Educate current and potential customers with product and service information
- Maintain accurate customer records
- Identify and escalate priority issues to the Team Leader and Ops Team
- Actively participate in team meetings
- Handle all queries in a polite, professional manner
- Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
- Educate customers on services and processes
- Escalate any issues to the Team Leader
- Achieve agreed KPIs and Objectives
- Adhere strictly to shift schedules
- Adhere to laid down internal policies, procedures and processes
- Work collaboratively with the team
Interested Candidates can share their resume on 7980124030.
Walk – in Details :
Walk-in Date : 25 November – 1st December
Walk – in Time : 9.30 AM – 5.30 PM
Location : TMTC SEZ – Bahadurpally, Survey No. 62/1A, Qutubullapur Mandal, Bahadurpally Village District – Ranga Reddy, Hyderabad, Telangana 500043
Contact person – Kunika/Sony
