Tesco Technology consists of people from a number of different backgrounds, but having a common purpose to serve our shoppers a little better every day with our retail technological solutions. Whether making products, software or systems, our teams focuses on various aspects from taking strategic ownership of the architecture to delivering technological solutions such as design, testing, deployment, infrastructure, operation and security of the systems to ensure agile, smooth and safe operations.
Job Designation : Associate – Chat Process
Qualification : Bachelor’s / Master’s degree
Experience : Freshers
Skill Set :
- Good customer handling skills.
- Working knowledge of MS Office applications.
- Basic computer knowledge
- Need immediate joiners
- Good analytical and problem solving skills.
- Should be flexible to WFO (Work from Office)
- Should be flexible to work in Rotational shifts (Including night shifts)
- Need immediate joiners.
- Excellent English language skills (verbal and written).
Job Description :
- Handling customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Establishing a positive relationship with all clients and customers in person.
- Handling customer concerns and complaints in a timely manner.
Location : Bengaluru, Karnataka, India
