Wells Fargo & Company is an American multinational financial services company with a significant global presence. Committed to the financial health of our customers and communities. Explore bank accounts, loans, mortgages, investing, credit cards & banking services.
Wells Fargo is seeking freshers with knowledge on US Mortgage domain for the role of Associate Operations processor.
Job Designation : Associate Operations processor
Qualification : BCom/MBA
Experience : Freshers / 0 – 1 year
Skill Set :
- Sound knowledge of Financial Services, banking and Insurance
- Familiar with credit analysis and Capital Markets.
- Good Knowledge in USA Mortgage domain
- Good working knowledge of Microsoft Office.
- Basic working knowledge of computer applications and Good typing skills.
- Courteous with strong customer service orientation.
- Flexible to work in night shifts
- Good communication skills both written and verbal.
Job Description :
- Performs a variety of operational tasks for the low to mid complex processes or functions
- Takes accountability for entire process from receipt of work to resolution and closure
- Tasks require coordination of information among various operational areas and customers. Uses multiple online systems
- Duties may include – receiving and reviewing incoming work, contacting appropriate resources as needed, transaction processing, verifying with accuracy, resolving complex customer/client requests using multiple resources and records
- Preparing, editing, distributing, and/or correcting specialized and/or complex documents. Works under general supervision following established procedures.
- Exercises some judgment within guidelines
- Acts as escalation point for less senior processors for complex issues or transactions, providing training as needed
- Achieve / exceed the set business metrics.
- Is supportive of the team and contributes to it in an individual capacity
- Receives feedback openly from others post implementation of learning experiences
- Adapts to change within the organization with guidance from others
- Makes effort to ‘pick-up’ knowledge/skills in one’s own area of work under guidance
LOCATION : Hyderabad, India
