Wipro a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful.

Wipro hiring fresher System Engineer with excellent communication skills , having strong technical Knowledge in Troubleshooting Base Operating system Issues and good customer handling skills.

Job Designation : System Engineer

Qualification : Any Graduate

Experience : Freshers

Skill Set :

1. Sound Technical Knowledge in Troubleshooting Base Operating system Issues.
2. Good knowledge of Operating systems and system applications..
3. Proficient in MS office applications word, excel outlook etc.
4. Proficiency in Quality and Process Knowledge.
5. Good customer handling skills.
6. Eager to learn New Technologies.
7. Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
8. Excellent communication skills both written and verbal.
9. Strong logical reasoning, analytical skills.

Job Description :

1. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support
2. Answer incoming calls and respond to customer’s emails intimely manner.
3. Manage and resolve customer complaints.
4. Identify and escalate issues to supervisors as and when needed.
5. Provide product and service information to customers.
6. Research required information using available resources andOffer Solution to customers.
7. Research, identify, and resolve customer complaints usingapplicable software.
8. Route calls and tickets to appropriate resources and Domains whocan best support he user,
9. Document all call information according to standard operatingprocedures.
10. Recognize, document, and alert the management team of trends incustomer calls.
11. Create SOPs for new Issues and resolution given.
12. Complete call logs and reports.

Location : Pune, India