Wipro a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful.
Wipro hiring fresher System Engineer with excellent communication skills , having strong technical Knowledge in Troubleshooting Base Operating system Issues and good customer handling skills.
Job Designation : System Engineer
Qualification : Any Graduate
Experience : Freshers
Skill Set :
- Sound Technical Knowledge in Troubleshooting Base Operating system Issues.
- Good knowledge of Operating systems and system applications..
- Proficient in MS office applications word, excel outlook etc.
- Proficiency in Quality and Process Knowledge.
- Good customer handling skills.
- Eager to learn New Technologies.
- Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
- Excellent communication skills both written and verbal.
- Strong logical reasoning, analytical skills.
Job Description :
- Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support
- Answer incoming calls and respond to customer’s emails intimely manner.
- Manage and resolve customer complaints.
- Identify and escalate issues to supervisors as and when needed.
- Provide product and service information to customers.
- Research required information using available resources andOffer Solution to customers.
- Research, identify, and resolve customer complaints usingapplicable software.
- Route calls and tickets to appropriate resources and Domains whocan best support he user,
- Document all call information according to standard operatingprocedures.
- Recognize, document, and alert the management team of trends incustomer calls.
- Create SOPs for new Issues and resolution given.
- Complete call logs and reports.
Location : Pune, India
