Wipro a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful.

Wipro looking for fresher graduates with excellent communication skills , having strong technical Knowledge in Troubleshooting Base Operating system Issues and good customer handling skills for the role of System Engineer.

Job Designation : System Engineer

Salary : 4 LPA – 6 LPA

Qualification : Any Graduate

Experience : Freshers / 0 – 2 years

Skill Set :

1. Excellent communication skills
2. Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
3. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
4. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support

Job Description :

1. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
2. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support
3. Answer incoming calls and respond to customer’s emails in timely manner.
4. Manage and resolve customer complaints.
5. Identify and escalate issues to supervisors as and when needed.
6. Provide product and service information to customers.
7. Research required information using available resources and Offer Solution to customers.
8. Research, identify, and resolve customer complaints using applicable software.
9. Route calls and tickets to appropriate resources and Domains who can best support he user and Document all call information according to standard operating procedures.

Location : Delhi, India