Wipro is an Indian multinational corporation that provides information technology, consultant and business process services. It is one of the leading Big Tech companies.
Wipro Walk-in Drive invitation for Associate-Back Office-Non Voice(US HR Operation) on 17th September.
Job Designation : Associates-Back Office-Non Voice (US HR Operation)
Qualification : Graduates
Experience : Freshers / 0 – 3 years
Salary : 2 – 2. 75 LPA
Skill Set :
- Good Back office/Data handling or data management knowledge.
- Strong customer handling skills.
- Good knowledge in MS Office (Excel, Word etc.)
- Basic knowledge in Excel and on computer.
- Analytical approach & logical skills with attention to detail.
- Interpersonal skills and team player.
- Excellent communication skills, both written and verbal.
- Fixed evening shift (5 days working). Saturdays and Sundays are fixed off.
Job Description :
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
- Follow standard processes and procedures to resolve all client queries.
- Resolve client queries as per the SLAs defined in the contract.
- Maintain logs and records of all customer queries as per the standard procedures and guidelines.
Walk-in Details :
Walk-In Date : 17th September
Walk-In Time : 11.30 AM – 1.00 PM
Venue : Wipro HR Services India Pvt Ltd Building No. 2 | Candor Tech Space | Tikri | Sector 48 | Gurgaon-122001
Contact – Yatharth Srivastava
