Wipro a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful.
Wipro seeking fresher It Support Analyst with excellent communication skills , having good knowledge of computer applications troubleshooting skills.
Job Designation : Software Data Analyst
Salary : Upto 3. 5 LPA
Qualification : Bachelor’s Degree
Experience : Freshers
Skill Set :
- Good working knowledge of Microsoft Office.
- Sound knowledge of assigned process, tools and systems.
- Courteous with strong customer service orientation.
- Basic working knowledge of computer applications.
- Good Analytical and troubleshooting skills
- Good verbal / written communication skills (language specific proficiency in English)
- Dependable with attention to detail and Good sales skills.
Job Description :
- As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns.
- Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins.
- Identify and escalate tickets requiring urgent attention and action.
- Log all contacts and document all the activities and results accurately and completely within the incident management tool.
- Deal with and resolve helpdesk requests.
- Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner.
- To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles.
- Open to working in a 24×7 environment with rotating shifts and rotating weeks off.
Walk – In Details :
Walk-in Date : 22nd November
Walk-in Time : 10.00 AM – 12.00 PM
Venue : Wipro Technologies, Survey No.203/1 SEZ Campus, Manikonda Village, , Gachibowli, Landmark: Opp to Microsoft , Hyderabad, 500032
Contact – Nishant
