Wipro helps customers do business better by leveraging our industry-wide experience, deep technology expertise, comprehensive portfolio of services and vertically aligned business model.

Wipro  hiring fresher Customer Service Representative for international Voice Process with excellent communication skills, both written and verbal, having good customer support skills.

Job Designation : Customer Service Representative

Qualification : Any Graduate

Experience : Freshers

Skill Set :

1. Proficient in computer usage and basic knowledge of MS Office.
2. Analytical approach & logical skills with attention to detail.
3. Good customer service skills.
4. Strong Process Knowledge.
5. Interpersonal skills and team player.
6. Investment in talent development and skills enhancement.
7. Work life balance with any 5 day work week.
8. Defined career roadmap that offers growth opportunities.
9. Performance based incentive program.
10. Collaborative environment with best in class professionals.
11. Excellent communication skills.
12. Should be flexible to work in rotational shifts.

Job Description :

1. Customer service through calls.
2. Ensure timely and accurate service delivery at defined productivity levels.
3. Build client and domain knowledge to be able to deliver resolution in the first conversation.
4. Ensure adherence to client Service Level Agreements (SLAs) like customer satisfaction, service level, handle time and customer effort.
5. Maintain internal and client level delivery quality on calls, chats and email conversations.
6. Adhere to customer service attendance and accountability policies.
7. Execute issue / query resolution and ensure proper documentation and follow-up.
8. Identify, share and support operational improvements.

Walk – in Details :

Walk-In Date : 22nd May

Walk-in Time : 11.00 AM – 2.30 PM

Venue : Wipro Candor Tech space, Building 2,  Cendor techspace IT/ITS , sez ,tikri sec 48 Gurgaon 122001

Contact : Sonali ( 07011914077 )