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Wipro Hiring Freshers For Process Associate Non Tech Support

Anonymous

Wipro Limited is an Indian multinational corporation that provides information technology, consulting and business process services.

Wipro Walk – in for fresher graduates for the role of Non Tech Support Non-Voice Process Associate.

Job Designation : Process Associate Non Tech Support

Qualification : Graduates

Experience : Freshers / 0 – 2 years

Skill Set :

  1. Proficiency in Google Suite (preferred) and/or MS Office, including Word and Excel
  2. Strong Process Knowledge.
  3. Multi-platform savviness and understanding.
  4. Basic knowledge in Excel and on computer.
  5.  Ability to comprehend complex and variable Customer Queries
  6. Familiar with Project management and Quality management.
  7. Should be excellent in English communication skills.
  8. A high attention to detail and keen eye for errors.
  9. Analytical approach & logical skills with attention to detail
  10. Should be flexible to WFO (Work from Office).
  11. Should be flexible to work in Rotational shifts (Including night shifts).
  12. Need immediate joiners.
  13. Working days- 5 Days a week with 2 days of rotational week off.
  14. Education – Only arts and Science Graduates ( 2020,2021,2022)

Job Summary :

  1.  Ensure Standard Operating Procedures (SOP’s) guidelines are followed accurately during query resolution.
  2. Ensure policy guidelines are accurately interpreted to Employees query and responded / actioned.
  3. Adherence to customer experience guidelines while responding to tickets.
  4. Follow FIFO principles while processing tickets.
  5. Understand the context on query, determine the exact ask from requestor, research or troubleshoot the request and draft response as per defined guidelines.
  6. Monitor and own the assigned cases/ tickets and ensure successful processing of the same adhering to the defined SLAs and case priority.
  7. Receive, review, and process all relevant documentation attached in the queries pertaining to leave of absences, employee status changes etc.
  8. Participate and manage transactional activities pertaining to query resolution & follow-ups on information from required stakeholders.
  9. Performing self checks on processed cases before responding to requestors to ensure response / actions are as per agreed standards.
  10. Perform concentrated data entry related to specific data quality initiatives such as updating or correcting employee information on internal tools and applications.
  11. Enable to build & maintain SOP’s by ensuring new learnings / scenarios are duly highlighted to the Process SMEs/ Leads to help knowledge capture.
  12. Identify improvement opportunities to strengthen/ streamline existing processes following a continuous improvement culture

Walk – in Details :

Walk-in Date : 20th November

Walk – in Time : 12.00 AM – 2.00 PM

Interview Location: Wipro Limited Plot No 480-481, Udyog Vihar Phase 3, Gurugram, Haryana-122016

Contact – MEGHNA SHARMA

Things to carry while coming for an Interview:

  1. Double Vaccinated Certificate
  2. Adhar card & Pan card (Original)
  3. Updated Resume (Hard copy & Soft copy)
  4. Xerox copy of Education certificates and Experience letter (If Applicable)
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