Wipro a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful.
Wipro looking for fresher graduates with excellent communication skills , having strong technical Knowledge in Troubleshooting Base Operating system Issues and good customer handling skills for the role of System Engineer.
Job Designation : System Engineer
Salary : 4 LPA – 6 LPA
Qualification : Any Graduate
Experience : Freshers / 0 – 2 years
Skill Set :
- Excellent communication skills
- Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skill
- Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
- Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support
- Answer incoming calls and respond to customer’s emails in timely manner.
- Manage and resolve customer complaints.
Job Description :
- Manage and resolve customer complaints.
- Identify and escalate issues to supervisors as and when needed.
- Provide product and service information to customers.
- Research required information using available resources and Offer Solution to customers.
- Research, identify, and resolve customer complaints using applicable software.
- Route calls and tickets to appropriate resources and Domains who can best support he use
- Document all call information according to standard operating procedures.
- Recognize, document, and alert the management team of trends in customer calls.
- Create SOPs for new Issues and resolution given.
Location : Raichur, India
