Wipro.is a leading global end to end IT transformation, consulting and business process services provider and a pioneer in Indian Market with decades of experience

Wipro Hiring Fresher graduates for the role of Customer Service Executive Voice Process.

Job Designation : Customer Service Executive

Qualification : Graduates

Experience : Freshers

Skill Set :

1. Strong customer handling skills.
2. Good knowledge in MS Office (Excel, Word etc.)
3. Analytical approach & logical skills with attention to detail.
4. Excellent communication skills, both written and verbal.
5. Interpersonal skills and team player.
6. Should be flexible to WFO (Work from Office).
7. Should be flexible to work in night shift.
8. Need immediate joiners.
9. Working days- 5 Days a week with 2 days of off.

Job description :

1. Handle customer queries via phone calls, emails, or chats with a focus on resolving issues promptly and professionally.
2. Provide excellent communication skills in English to effectively address customer concerns.
3. Work in an international BPO environment with exposure to diverse cultures and time zones.
4. Participate in blended processes where you will be required to work on both inbound voice process and non-voice tasks (email/chat).
5. Meet performance targets set by the company for quality assurance metrics such as AHT, Shrinkage, Attrition etc.

• Walkin Date: 24th December 2024 – 28th December 2024
• Walkin Time: 11.00 AM – 1.00 PM
• Walkin Address: Wipro Technologies, Hinjewadi Phase -2, Pune.

Location : Pune, India