Wipro is an Indian multinational corporation that provides information technology, consultant and business process services. It is one of the leading Big Tech companies.

Wipro Walk-in Drive invitation for Associate-Back Office-Non Voice(US HR Operation).

Job Designation : HR Operation Process Associate

Qualification : Graduates

Experience : Freshers / 0 – 3 years

Salary : 2 – 2. 75 LPA

Skill Set : 

1. Good Back office/Data handling or data management knowledge.
2. Strong customer handling skills.
3. Good knowledge in MS Office (Excel, Word etc.)
4. Basic knowledge in Excel and on computer.
5. Analytical approach & logical skills with attention to detail.
6. Interpersonal skills and team player.
7. Excellent communication skills, both written and verbal.
8. Fixed evening shift (5 days working). Saturdays and Sundays are fixed off.

Job Description :

1. Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
2. Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
3. Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
4. Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
5. Follow standard processes and procedures to resolve all client queries.
6. Resolve client queries as per the SLAs defined in the contract.
7. Maintain logs and records of all customer queries as per the standard procedures and guidelines.

Walk-in Details :

Walk-In Date : 17th March – 21st March

Walk-In Time : 11.00 AM – 12.30 PM

Venue : Gigaplex Building 3, Mindspace – Airoli West, 3rd Floor, Plot no. 1.T.5, MIDC, Airoli – 400708.