Zoho Corporation is a global tech company known for its suite of online productivity tools and SaaS applications. With a strong focus on providing software solutions for businesses, Zoho has gained recognition for its user-friendly and innovative products.

Zoho Corporation hiring fresher graduates with good knowledge in SQL, APIs, scripting languages (Python,R), and large-scale deployments. for the role of Technical Support Engineer.

Job Designation : Technical Support Engineer

Qualification : Any Graduation

Experience : Freshers / Experienced

Skill Set :

  1. Good programming skills in Javascript, Java, PHP or Python.
  2. Familiarity with cloud (AWS, Azure, Google Cloud) and on-premise deployment.
  3. Good knowledge of Software Development Life Cycle and testing.
  4. Good knowledge in SQL, APIs and large-scale deployments.
  5. Strong knowledge of BI platforms, along with experience in data management (data warehousing, ETL processes, and data modeling).
  6. Proficient in MS Office application.
  7. Strong customer service skills.
  8. Excellent analytical and problem-solving abilities.
  9. Exhibiting a keen interest, curiosity and enthusiasm for learning & adapting to emerging technologies.
  10. Good analytical and problem solving skills
  11. Excellent verbal and written communication skills

Job Description :

We are seeking a dedicated Technical Support Engineer who will be responsible for providing exceptional support to our clients. You will troubleshoot issues, provide timely resolutions, and ensure a seamless experience for our customers. Your expertise will be crucial in maintaining customer satisfaction and loyalty.

  1. Respond to customer inquiries via phone/email/chat in a timely and professional manner.
  2. Provide step-by-step guidance to customers to resolve issues.
  3. Assist customers with the integration of the payment gateway into their websites or applications.
  4. Gather customer feedback and provide insights to the product management and development teams.
  5. Provide regular updates to management on support trends and customer satisfaction.
  6. Collaborate with the development team to understand product features and functionalities.
  7. Conduct system testing to replicate customer issues and identify solutions.
  8. Conduct training sessions/ product demonstration for customers on using the payment gateway effectively.
  9. Develop internal training materials to keep the support team updated on new features and changes.

Location : Chennai, Tamilnadu, India

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