Wipro
Wipro recruitment of fresher Process Associate
Ideal for recent graduates with strong communication skills, this role offers rotational shifts in a customer support environment, focusing on handling queries through phone, chat or email.
Job snapshot
About the company
Wipro
Our Talent Network is a talent acquisition platform that partners with technology firms to source and place skilled professionals. It serves clients across various sectors, primarily in the IT and services industry. The company operates out of Hyderabad and has a presence in multiple Indian cities. It is known for hiring talent through structured programs and providing training for entry‑level roles. Employees often start in support or technical positions and can progress within the organization based on performance.
See more jobs from this employerAbout the role
Ideal for recent graduates with strong communication skills, this role offers rotational shifts in a customer support environment, focusing on handling queries through phone, chat or email.
What you'll do
- Answer customer queries via assigned channels within agreed response times.
- Review account history to tailor responses appropriately.
- Log every contact in the system with details of the query, actions taken and pending items.
- Escalate cases beyond your authority with full context for the next team.
- Follow scripts for required statements and communicate clearly for other parts.
- Identify and report recurring complaints that indicate product issues.
- Maintain accurate and timely records in the CRM or ticketing system.
- Demonstrate patience while handling multiple customer interactions.
What you need
- Any graduate degree.
- Fluency in clear spoken and written English.
- Ability to type accurately and quickly.
- Strong written and spoken communication skills.
- Willingness to learn and adapt to new tools.
- Capacity to work under pressure and meet response time targets.
- Clear written and spoken English, because the work is explained, reviewed and handed over in writing.
- The ability to work in a team, take feedback on your work and act on it.
- Willingness to learn the tools and the process this role uses, and to ask when something is unclear.
Good to have
- Fluency in a second language is a plus.
- Any experience in a voice or chat process, even a short internship is a plus.
Is this role right for you?
Good fit if…
- You are a fresher or have up to a year of experience — this listing is written for that band.
- The employer has marked this as fresher friendly.
- Any graduate can apply — no specific degree is required.
- You already know Clear spoken and written English and CRM or ticketing tools — these are the skills this role is built on.
Revise before applying…
- Put Clear spoken and written English and CRM or ticketing tools at the top of your resume, with the project you used it in.
- Keep a one-page PDF resume ready — the employer's own site asks for it.
- Read Wipro's own website for five minutes so you can ask one real question in the interview.
Prepare before you apply
Twenty minutes here is worth more than a tenth application. Pick the one that fits where you are.
Build or update your resume
The resume builder scores your resume against the words this kind of role is read for, and prints a PDF.
Open the resume builderKnow what is holding you back
A four-minute check scores you across the ten areas fresher interviews actually test, and gives you a plan.
Take the free readiness checkFind Clear spoken and written English questions to practise
Every live listing on this site that asks for the same skill, so you can see how the requirement is worded.
See live listingsRead the interview guides
Short, practical guides on resume wording, aptitude rounds and the questions freshers are asked first.
Read the guidesQuestions about this listing
Is this job still open?
Yes. It has no closing date, and it is removed from this site once the employer fills the role.
Where does this job listing come from?
Employers post directly on Way2Fresher, and some listings are collected from employer career pages and hiring feeds. Every listing is read before it is published, but the salary and the closing date are the employer's, and they can change after we publish it.
How do I apply?
Press the Apply button at the end of this page. It opens the employer's own careers page in a new tab — the application is theirs, not ours.
Can I save this job?
Yes. Press Save Job and it is added to your saved jobs — with a free account they are still there when you come back on another device.
Does Way2Fresher charge candidates?
No. Applying is free, always. No employer on this site may ask you for money to apply, to train or to hold a seat — if one does, use Report an issue on this page.
Listing information is supplied by the employer and may change. Way2Fresher is a free job board for freshers and is not the employer, the recruiter or the hiring decision-maker for this role.
How we assess this company and listing
- Employer profile verification is pending — treat the company details as provided by the employer.
- This listing was last checked 9 hours ago.
- Read the original job posting on careers.wipro.com — the employer's own advert, for comparison.
Verification tells you we looked, not that we guarantee anything. Never pay a fee to apply for a job, and treat any request for money as a red flag.